We love to get our products into your hands and homes as quickly as possible.
Here is some information about our online shop and shipping procedures. If you have a question that isn't answered by the information below, please contact us at email@example.com.
We ship our products to anywhere in the world from the stunning Northern Rivers of NSW.
We deliver using either Australia Post or Sendle.
Standard Shipping: $10 AUD or Free Orders> $100 AUD. (2-15 Business days, depending on your location.)
Express Shipping: $15 AUD (1-3 business days.)
New Zealand: $20 AUD(7-28 Business days)
Other International: $25 AUD (7-28 Business days)
Please allow at least 1-2 business days for your order to be processed and shipped.
Once your order is in the post the above delivery times may apply. (please note this is a guide only as we cannot control delivery times via Aus Post or Sendle).
International parcels will be shipped by Australia Post to the country of destination. Once in that country the parcel is then delivered through your country’s local postal authority to you. You can track your parcels delivery status through the Australia Post Tracking Page.
For the delivery time to where you live, please use the Australia Post delivery calculator here, and enter 2487 as the ‘From postcode’.
The above times are a guide only. Once an order has left our office, the delivery is in the hands of the courier service. If you need your order in a hurry, then we would highly recommend selecting Express Post on checking out.
If your order is really taking its time then please reach out to us by emailing firstname.lastname@example.org and we will gladly help track down your order.
Tracking my order
Once your order is packed and ready to go you will receive a "Order is Fulfilled" email complete with a tracking number. Click on the tracking number to check the progress of your delivery or enter your tracking number into the Australia Post Tracking Page.
If you don’t receive this email, please check your junk folder.
Overseas Duty and Taxes.
Depending on the destination of your order and the value of your order, you may be required by your local government and customs agency to pay duties and taxes. Pippin Girl is independent of these charges and these prices are set and collected by your country when the order arrives. We cannot provide an estimate of these duties or charges that you may be required to pay and, therefore are not included in our shipping price. If you are unsure of what charges may apply to your order, then please get in touch with your local customs offices for more information.
If you have ordered a digital product you will receive an email which will contain a link for you to download or access.
If you don’t receive this email within an hour of your purchase, please check your junk folder.
If you still haven’t received it, please feel free to contact us at email@example.com