You are eligible to receive a refund or exchange if:
- It is within 30 days of receiving your item.
- Your order was damaged or not as described.
- A clothing or accesories item is the wrong size.
- You have changed your mind before your order has been shipped.
Unfortunately, we cannot accept requests for returns or exchanges if:
- It has been more than 30 days since your order arrived.
- You have simply changed your mind.
- The product is a downloadable product.
Refunds can only be made to the same credit card or pay system (eg. PayPal) that was charged for the original purchase.
To start a return or for any queries, you can contact us at firstname.lastname@example.org.
Please note that returns will need to be sent to the following address: 21 Dawes Avenue, Kingscliff NSW 2487
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.